Patient Comments

The following comments are directly transferred from patient satisfaction surveys:

"Everything was very timely, yet handled in a very warm, personable manner.

"Your staff is always very courteous and helpful. Everyone from beginning to end knows their role well and completes their role well. This is my third visit to your facility - twice for my son (which includes this time) and once for my husband. I feel very confident in the care my family receives there and I appreciate how the family waiting is informed. My son who is 15 was very well taking care of - everyone helps put us at ease by their attention, friendliness, and excellent care."

"The relaxed yet professional demeanor of all staff - great teamwork and a definite sense of caring amongst staff members. Definitely a family vibe."

"They did great with my son and were very patient and understanding. Professional and explained everything so that we understood it. Wonderful people who genuinely cared! Answered all questions and gave good advice!"

"The friendliness of the entire staff, the comfortable atmosphere and the positive experience of the surgical procedure itself. I received great care before and after the procedure."

"I have had several procedures done at Heartland as have several family members. We have always received excellent care before, during, and after those procedures. Never a negative experience. I will always continue to recommend Heartland Surgical Center to my family and friends."

"Didn?t feel like we were a number, we weren?t rushed in and out. The nurses, doctors, and staff were all super nice, welcoming and caring about my son and his health."

"Even though I went in alone for this procedure and was nervous, they made me feel like I wasn?t so alone and someone was close by every step of the way. This is by far the best staff I have ever encountered at a medical facility. Everyone worked well together for the comfort and care of the patients, everyone was helpful and focused on the patient?s care. They were all upbeat and very good at their roles. I am thoroughly impressed, and while I would never elect to have surgery, this is the place I would go."

"The desk receptionist was pleasant and courteous. My husband approached while I was checking in and she acknowledged him to make sure he was with me. She was protecting my privacy- she was kind and tactful. I was impressed by how well the pre-op team worked together, pitching in and helping one another."

"Everything seem to run so smooth. The staff from the time I walked into Heartland Surgery Center to the time I left made me feel like I was part of the family."