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3515 30th Avenue, Kearney, NE


Monday through Friday
6:00 a.m. to 5:00 p.m.

Patient Rights


Every patient/patient representative has the right to:

  • Be provided with verbal and written notice of patient rights in advance of the date of the procedure in a language and manner that they understand;
  • Receive private, respectful, and safe care by competent personnel free of all forms of abuse, neglect, exploitation or harassment;
  • Be informed in advance regarding care, diagnosis, treatment and the risks and benefits of such, and prognosis;
  • Make informed decisions regarding care and treatment and to receive information necessary to make those decisions;
  • Refuse care, treatment, scheduled provider, and to be informed of the medical consequences of refusing such;
  • Refuse participation in research;
  • Formulate advance directives and to have the health clinic comply with those directives unless the clinic notifies the patient of the inability to do so; and have their advance directive displayed in a prominent place on their medical record;
  • Information concerning the HSC's policies on advance directives, including a description of applicable State health and safety laws and, if requested, official State advance directive forms;
  • Personal privacy and confidentiality of medical records. (The HSC must comply with the DHHS' rules for the privacy and security of individually identifiable information.)
  • Access information contained in your medical record within a reasonable time when requested;
  • Receive services without discrimination based upon race, color, religion, gender, national origin or payer;
  • Request information about a health care provider's credentials;
  • Change providers, if other qualified providers ar available.
  • Voice complaints and grievances without discrimination or reprisal and have those complaints and grievances addressed.


Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

To view a PDF with more information, click here.


Heartland Surgery Center sincerely hopes that we meet your expectations. If you wish to voice a complaint or make a suggestion, please call (308) 865-2670 and ask to speak to the Administrator or the Director of Clinical Services in his/her absence.

Heartland Surgery Center is licensed as a Health Clinic by the State of Nebraska.

Complaints may be directed to:
Department of Health & Human Services
Division of Public Health Licensure Unit
Attn: Health Facility Investigations
PO Box 94986
Lincoln, NE 68509-4986

Heartland Surgery Center is accredited by Accreditation Association for Ambulatory Health Care, Inc.  Complaints may be directed to:
Accreditation Association for Ambulatory Health Care, Inc.
5250 Orchard Road, Suite 200
Skokie, IL 60077

Patients who are Medicare beneficiaries may receive additional help from the Beneficiary Ombudsman:

What Our Patients Say

"I have had several procedures done at Heartland as have several family members. We have always received excellent care before, during, and after those procedures. Never a negative experience. I will always continue to recommend Heartland Surgical Center to my family and friends."

What Our Patients Say

"Everything was very timely, yet handled in a very warm, personable manner."

What Our Patients Say

"Your staff is always very courteous and helpful. Everyone from beginning to end knows their role well and completes their role well. This is my third visit to your facility - twice for my son (which includes this time) and once for my husband. I feel very confident in the care my family receives there and I appreciate how the family waiting is informed. My son who is 15 was very well taking care of - everyone helps put us at ease by their attention, friendliness, and excellent care." 

What Our Patients Say

"The relaxed yet professional demeanor of all staff - great teamwork and a definite sense of caring amongst staff members. Definitely a family vibe." 

What Our Patients Say

"They did great with my son and were very patient and understanding. Professional and explained everything so that we understood it. Wonderful people who genuinely cared! Answered all questions and gave good advice!" 

What Our Patients Say

"The friendliness of the entire staff, the comfortable atmosphere and the positive experience of the surgical procedure itself. I received great care before and after the procedure." 

What Our Patients Say

"Didn't feel like we were a number, we weren't rushed in and out. The nurses, doctors, and staff were all super nice, welcoming and caring about my son and his health." 

What Our Patients Say

"Even though I went in alone for this procedure and was nervous, they made me feel like I wasn?t so alone and someone was close by every step of the way. This is by far the best staff I have ever encountered at a medical facility. Everyone worked well together for the comfort and care of the patients, everyone was helpful and focused on the patient?s care. They were all upbeat and very good at their roles. I am thoroughly impressed, and while I would never elect to have surgery, this is the place I would go." 

What Our Patients Say

"The desk receptionist was pleasant and courteous. My husband approached while I was checking in and she acknowledged him to make sure he was with me. She was protecting my privacy- she was kind and tactful. I was impressed by how well the pre-op team worked together, pitching in and helping one another." 

What Our Patients Say

"Everything seem to run so smooth. The staff from the time I walked into Heartland Surgery Center to the time I left made me feel like I was part of the family." 

Heartland Surgery Center

3515 30th Avenue, Kearney, NE 68845 • 308-865-2670

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